Shipping your package
Methods of delivery
The products are delivered to the & rsquo; address given by the customer on the order form. The consumer has to check the & rsquo; packaging condition of the goods upon delivery and report any damage to the carrier on the delivery order, and that & rsquo; the company Skydive Center, within d & rsquo; one week. The consumer can, at his request, get the & rsquo; & rsquo sending; an invoice to the & rsquo; billing address and not the & rsquo; delivery address by validating the & rsquo; option provided for this purpose on the order form. As for the & rsquo; shipping, we work primarily with Colissimo. When we do a shipment, you immediately receive an email informing you.
To minimize transportation costs, all small and medium size are shipped by postal service Colissimo. In addition to being economical, this service delivers in 48 hours across France and offers the possibility of recovering the goods ordered at your post office near the delivery address in the absence of the original place of delivery at the presentation of the factor. Concretely, if you are absent the day of delivery, your postman will leave a notice in your mailbox, allowing you to collect your parcel at your post office during business hours, in a delay of 15 days. Colissimo is a very reliable service. However, may, as in any expedition, there may be a delay in delivery or the product gets lost. In case of delay in delivery compared to the date we've indicated in the shipping address, we ask you to report the delay in calling us by phone or by sending us an email. We then contacted the Post to start an investigation. A Post investigation can last up 21 days from the start date of the survey. If during this period, the product is found, it will be re-routed to your home immediately (most cases). If however the product is not found at the end of the period 21 days of investigation, the Post considers the package as lost. It is only then that we can send you a replacement product, at our cost. If the ordered products were available at this time, we would refund you the amount of products affected by the loss of carrier. We are not responsible for the longer delivery times because of carrier, especially in case of loss of products or strike.
Delivery problems due to carrierAny anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged package, broken products ...) must be indicated on the delivery form of "handwritten reserves", accompanied by the customer's signature. The consumer must confirm this problem by sending the carrier within three (3) business days following the date of delivery by mail with return receipt stating such claims. The consumer must send a copy of this letter by fax or by mail to :
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a : The consumer must make to society Skydive Center on the day of delivery or later than the first business day after delivery, all claims of & rsquo; error of delivery and / or non-compliance of products in kind or in quality compared to entries on the order form. Any complaint formulated beyond this time will be rejected.
b : The formulation of this claim with the company Skydive Center will be made : - primarily by phone at +33 (0)4 92 54 16 38 Monday to Friday from 9h to 17h, by logging on our website under the heading "follow your order" "where, after entering your customer number, you can ask your question through the menu contact us specifying the reference of the order.
c : Any claim not made in the rules defined above and within the time limits could not be taken into account and release the company from any Skydive Center vis-à-vis the consumer.
d : upon receipt of the complaint, the company Skydive Center will assign a number d & rsquo; exchange of the product(s) concerned(s) and communicate by email, by fax or telephone to consumers. L & rsquo; & rsquo exchange; a product can take place that & rsquo; after & rsquo; s allocation to the consumer & rsquo; a number of & rsquo; exchange according to the approach outlined above.
e : If & rsquo; delivery error or & rsquo; exchange, any product for exchange or refund will be returned to the company Skydive Center as a whole and in its packing & rsquo; origin, in Colissimo, to & rsquo; following address :
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To be accepted, any return will be reported prior to Customer Service Company Skydive Center.
The cost of & rsquo; sending are the responsibility of the company Skydive Center, except where s & rsquo; prove that the product does not correspond to the statement of & rsquo; origin made by the consumer in the right of return.